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The Past, Present and Future

IT Case Study: One of Australia's most elite Antique Dealers and their IT upgrades and improvements.

The Situation

Chilton’s Antiques was first established in 1986 with one woman’s vision to create a store like no other. Her vision was to have the best selection of antique jewellery & to be the leading specialist in the field. Today we have continued this vision by sourcing some of the best antique & vintage jewellery from around the world.

At Chilton’s, we sell a range of both new, antique & vintage estate pieces. All our pieces are chosen for their style, craftsmanship & their quality. We delight in bringing rare & unusual pieces from around the world to our clients.

At Chilton’s we see ourselves as curators of the past.

Until engaging SystemsUP Group, Chilton’s Antiques were operating with old desktops running Windows 7 and an old version of Tower POS System, unreliable IT infrastructure. NBN & Network failures were frequent and staff were becoming increasingly frustrated with regular system downtime.

Client:  Chilton’s Antiques

Services:  Lenovo, Office 365, VPN and NBN

Industry:  Retail

Challenge

One of the most frustrating things for the business was the poor performance of its infrastructure and NBN Internet, which was getting on in age and would fail constantly.

The business was also grappling with a desperate infrastructure upgrade. While they had not invested in solutions for some time, there was a lack of overall integration – meaning it was difficult for the business owners to get overarching insights, and to make fast or accurate decisions.

The POS and Back of House Software was also over 12 years old.

Solution

Realising an IT upgrade was required, Chilton’s Antiques approached SystemsUP Group to examine their current Technology and to provide an initial direction for their Technology Upgrade. Chilton’s Antiques has been a customer of SystemsUP Group for over 15 years and were very impressed with the company’s professionalism and high-quality system engineers.

SystemsUP Group helped Chilton’s Antiques to define their needs, provided a roadmap for their IT upgrade and then helped the business migrate to a new POS System with Tower System and with managed services across their environment. Now, every element of Chilton’s Antiques Technology is managed off-site, in the cloud, and the business upgraded to Microsoft Office 365.

Chilton’s Antiques also decided to upgrade their website at the same time to meet the latest Technology in Websites with a new On-Line Store linked to their Tower POS system

Results

SystemsUP Group provided Chilton’s Antiques with the latest Lenovo Desktops with 27” screens.

We also engaged a specialist web designer to re vamp their website and link it to their new POS Tower System for easy online shopping and improved stock control.

The Managing Director of Chilton’s Antiques now also has the freedom to work from home & still monitor the daily sales data and website traffic with a VPN link back to the office.

SystemsUP Group continues to manage Chilton’s Antiques ongoing IT Support, which has saved the business huge amounts of time and effort. If an employee has an IT-related problem, they simply log a ticket with the online system and the issue is quickly and effectively resolved.

We also upgraded Chilton’s Antiques to Office 365 and hosted Exchange Emails.

“With Systems Up Group, we have finally found a partner who can lead us in the right technology direction and give us the performance we need. We are a family-owned and operated business that is now future-proof and ready for the 21st century.”

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